Please select a topic from the list to go directly to FAQs on that subject, or scroll through the complete list of questions and answers below.
- Can I use OrthoView at home, not just at the hospital where it is installed?
- If I cannot access the hospital PACS from my home, are there other solutions from OrthoView that allow me to template at home?
- Is OrthoView compatible with Apple Mac OS X?
If your hospital gives you access to PACS from home, you may be able to access OrthoView from your home too. Please check with your hospital PACS administrator.
If I cannot access the hospital PACS from my home, are there other solutions from OrthoView that allow me to template at home?
Yes, we have versions specifically designed for personal use. Please visit OrthoView Solutions for more details.
Yes, OrthoView software is compatible with Apple Mac OS X. OrthoView users wishing to use OrthoView on an Apple / Mac will need an OrthoView for Apple / Mac license. Please contact us to inquire about Apple Mac OS X compatibility and licensing.
- Which orthopaedic templates are available in OrthoView?
- Are the templates free?
- How do I get the templates I need?
- How are the templates kept up to date?
- How long after the launch of a new implant is the template available?
- For which procedures are templates available?
OrthoView works with all the major orthopaedic device manufacturers, using their data and clinical guidelines to create the digital templates. We currently have over 180,000 templates in our library. Prior to the installation of OrthoView, you will have the opportunity to identify the those templates that you will need, and we will then endeavor to make sure that they are available for you. To learn which orthopaedic templates are currently available in OrthoView, please visit our Digital Template Library.
OrthoView digital templates are provided and updated free of charge as part of an OrthoView Support contract.
Once OrthoView software has been purchased or licensed, digital templates can be downloaded from MyOrthoView.com at any time and saved in OrthoView for future use.
OrthoView digital templates have a 12-month life span. At the end of this period, the software notifies you that the template has expired and a replacement template can be simply downloaded from our website.
New templates are typically ready for OrthoView users 4-6 weeks after we have received the digital template drawings from the manufacturer.
- Can I scale a digital image for more accurate planning and templating?
- Do I need to use a radiographic calibration object?
Yes, scaling of an x-ray image within OrthoView, is quick and easy if a radiographic marker has been used. QuickScale, OrthoView’s one-click scaling tool, automatically detects the edges of the marker to calibrate the image. QuickScale can be used with a spherical or disc shaped marker. If no marker is available, an estimated oversize can be entered. For more information, visit our Image Scaling page.
To achieve the greatest accuracy, a radiographic calibration object should be used. Any radiopaque object in the shape of a disc or sphere of a known physical size may be used and should be placed in the plane of interest. There are a number of commercially available markers. For more information, visit our Image Scaling page.
Yes, when OrthoView is integrated with or connected to the PACS, the templated image and report can be saved back to the PACS.
- What versions of Windows are supported?
- What version of OrthoView do I need to run on Windows 7?
- Can I run OrthoView on an Apple Mac?
- Can the OrthoView server be installed on a virtual machine (VM)?
- What is the latest version of OrthoView?
- If I purchase a system directly from OrthoView, who will connect it to the hospital PACS?
- How do I get technical support for my OrthoView system?
- What are the SYSTEM REQUIREMENTS for the client / workstation?
- What are the SYSTEM REQUIREMENTS for a server installation?
- For the client / workstation: Windows XP, Vista, Windows 7, Windows 8 (x86 & x64)
- For the server: Windows Server 2003, 2008 or 2012 Standard Edition (x86 & x64)
- Support for Windows 7 was added in OrthoView 5.4.x
- Support for Windows 8 was added in OrthoView 6.2.x
Yes, with an OrthoView for Apple / Mac user license, OrthoView software can be run on an Apple / Mac. Please contact us for more information.
Yes, provided the hardware requirements are still met (see below).
The latest version of OrthoView is 6.3.3 Software upgrades are available when a valid maintenance contract is in place.
Your hospital’s PACS administration should be able to take care of this in conjunction with OrthoView’s engineers. However, assistance from your PACS supplier may be required. Please be aware your PACS supplier may charge for this.
If your hospital or clinic purchased OrthoView through your PACS supplier, please contact them initially. For your software was purchased directly from OrthoView, please contact us using the email address or phone number below, or visit OrthoView Customer Support to learn more.
Email – email@example.com
Phone – 1-800-318-0923 (North America)
Phone – +44 2380 762500 (Europe and Worldwide)
- Operating System: Windows XP, Windows Vista, Windows 7, Windows 8 (x84 0r x64) – all available service packs and updates.
- 1GHz CPU 1GB RAM 1 GB free HDD Space
- Vertical screen resolution of 1024 pixels or greater (e.g. 1280 x 1024)
- Network connectivity to the PACS server
- Additional ports may be required depending on configuration
- Server: Windows Server 2003 or 2008 R2 or 2012 Standard Edition (All available service packs and updates)
- Hard Disk Drive: 80GB with Redundancy (e.g. RAID1, RAID5))
- RAM: 2GB
- CPU: 2GHz Dual Core Xeon Class CPU
- Power Supplies: Redundant
- Network: Gigabit
- Physical or Virtual Server
If you have other questions that have not been answered here, please ask them in the form above. If you are an existing OrthoView customer and have additional questions, please contact firstname.lastname@example.org and include your OR number in the email.