OrthoView Customer Support

    Technical Support

    Technical support for OrthoView software is available to OrthoView partners and end users who are in possession of a current Software Maintenance contract.

    Software Maintenance covers the following and is free of charge for the first year:

    • Access to the myOrthoView.com customer portal for downloading templates and accessing training materials
    • Access to new templates not currently in the Digital Template Library (subject to manufacturer data availability)
    • Software updates and bug fixes as available for your OrthoView build
    • Access to technical and applications support via email and phone

    If your OrthoView software was not purchased directly from OrthoView and software support is needed, please start by contacting your OrthoView vendor directly for assistance. This may be your PACS provider.

    Direct Support

    United Kingdom (UK) and Worldwide
    Access to technical support is available from 9 AM to 5:30 PM British Time, Monday through Friday, excluding UK public holidays.

    United States (U.S.) and North America
    Access to technical support is available from 9 AM to 5:30 PM Eastern Standard Time (EST), Monday through Friday, excluding U.S. public holidays.

    Emergency technical support is available 24 hours, 7 days a week.

    For a quicker response time to support emails, please include the OrthoView order reference number or product key assigned to your hospital or orthopaedic practice in all of your email correspondence. The number or key will be in the following format: OR1234-5678.